Ask the Expert: Loews Regency Concierge

“Enjoy yourself. Don’t overschedule and try to leave yourself a little unstructured time.” - Kathleen Nugent-Harris

Expert Tips From a Concierge Expert

Nobody knows a city like the local concierge team. With the inside track on all the best places to dine, shows to see, and things to do, they’re a wealth of knowledge for all travelers. We talk with a top local hotel concierge in New York City to get the inside scoop on all their expert tips.

Kathleen Nugent-Harris, Concierge at Loews Regency New York

WT: Why do you refer your guests to WhereTraveler, and what makes WhereTraveler an important resource for you?
Nugent-Harris: Where Traveler is a great resource for anyone exploring New York City. It gives a snapshot of cultural events, dining options, museums, theater, and so much more. 

WT: What should be on every visitor’s “bucket list” when visiting?
Nugent-Harris: A visit to The Statue of Liberty and Ellis Island is an awe-inspiring experience not to be missed. Central Park is a relaxing oasis; wander about, take a bike tour or enjoy a horse and carriage ride. There is so much to explore in Central Park, and no visit is complete without seeing a Broadway show and Times Square, “The Crossroads of the World. “These venues embody what is unique about New York City. 

Statue of Liberty New York | WhereTraveler
Statue of Liberty (©Pierre Blache)

WT: What is the best suggestion you can give a first-time visitor?
Nugent-Harris: I would suggest anyone coming to New York City for the first time be in touch with the concierge where they will be staying before arriving in the city. The concierge can make suggestions, reserve restaurants, obtain theater tickets, book attractions and alleviate a lot of the stress associated with planning an itinerary.

WT: What’s an excellent spot to capture a great selfie?
Nugent-Harris: The Oculus at The World Trade Center and The Bow Bridge in Central Park are great spots for selfies! 

WT: Where’s the best place to take kids of all ages?

Nugent-Harris: The Central Park Zoo is always a great spot for kids of all ages. You can watch the sea lions getting fed, visit the penguins in The Polar Circle and explore the animals in The Rain Forest. 

Central Park New York | WhereTraveler
Central Park (©Harry Gillen)

WT: For a guest looking for a night on the town, what would you recommend?

Nugent-Harris: There is nothing like Broadway !! It is always fun to take in a Broadway show and have a little pre-theater or post-theater bite to eat.

Nugent-Harris: Start out in the morning at The Statue of Liberty, visit One World Observatory for exceptional views, stop for a lobster roll at Chelsea Market, continue your stroll north on The High Line and then head over to Madison Avenue to do some window shopping and finally visit The Metropolitan Museum of Art.

WT: Any suggestions for the best under-the-radar sites or uncommon things to do?

Nugent-Harris: Visit The Met Cloisters situated on a hilltop in Fort Tryon Park north of The George Washington Bridge. Marvel at the European Medieval Art and Architecture. Don’t miss The Unicorn in Captivity (from The Unicorn Tapestries), take a stroll through the gardens and enjoy the phenomenal views of The Hudson River and The New Jersey Palisades. This is truly a magical place!

WT: What is your expert tip?

Nugent-Harris: Leave time in your itinerary for spontaneity.

One World Observatory View New York | WhereTraveler
One World Observatory (©Harpal Singh)