Top Tips From A London Concierge

Tony Firmino, Head Night Concierge at Millennium Hotel London Mayfair, shares his top tips for visitors

Tony has been a concierge in London since 1974, and at the Millennium Mayfair (formerly Britannia Hotel) since 1977, so he's the right man to get some top tips for your trip to London.

Ask Your Concierge For Help

Whatever your query, the concierge will have the answer to your problem. We are here for you at all times, even for just a chat. I once had a guest check out with his family and take a taxi to the airport. He phoned me an hour later to say he had left an envelope in the taxi containing $5,500 in cash and his family’s passports. I spent 30 minutes driving around the Mayfair area looking for the driver—I eventually found him, grabbed the envelope and drove to the airport. 

See Lots of London In a Day

Eggs benedict at The Wolseley, London, UK
The Wolseley is famous for its breakfasts (Courtesy The Wolseley)

Here's a great day's schedule: Begin with breakfast at The Wolseley, then head to Buckingham Palace to watch the Changing the Guard ceremony and on to Parliament Square to view the Houses of Parliament and Westminster Abbey. Stroll along the River Thames to The Founders Arms at Bankside for lunch. Walk to the Tower of London and take a tour with a Beefeater. Finish the day with dinner at Brasserie Blanc. 

Changing the Guard at Buckingham Palace, London, UK
You can't beat the pomp and ceremony at Changing the Guard, a regular event at Buckingham Palace (©First Becquart/iStock/Thinkstock)

Make Sure to Hop on a London Bus

London bus driving over River Thames, past the Houses of Parliament, London, UK
A London double-decker bus is one of the best ways to get around the city (©IwanBaan)

A double-decker bus is the best way to travel, as you can see the sights of London as you go past. If you are lucky, you may get a ride on one of the iconic Routemaster buses. Make sure you use an Oyster card, too, as it is the most efficient and cost-effective way to use public transport.

Visit The Millennium Hotel London Mayfair

Plush lobby of Millennium Mayfair Hotel London, UK
You'll always get a warm welcome at Millennium Mayfair hotel! (©Millennium Mayfair Hotel London)

Avista restaurant is a must for its wonderful contemporary Italian cuisine created by executive chef Arturo Granato, followed by a drink at the Pine Bar. Afternoon tea at the Millennium Mayfair is served on the best Wedgwood tea service in town! We are a five-minute walk to Bond Street, one minute to Oxford Street and three minutes to Hyde Park.

Don’t Leave London Without…

Going up Heron Tower: the views during lunch and dinner at restaurants SushiSamba (on the 38th and 39th floors) and Duck & Waffle (40th floor) are inspiring.