Explore Charlotte

Take Your Cues From the Concierge of Charlotte's Ballantyne Hotel

A top luxury hotel concierge shares his recommendations for exploring the Queen City.

Jay Serio, concierge at The Ballantyne, A Luxury Collection Hotel, in Charlotte, shares his advice on how to make the most out of a visit to the Queen City.

Crowders Mountain State Park (Courtesy NC State Parks)

What do you love most about Charlotte? 

I love the diversity in and around Charlotte. You have some great restaurants of various ethnicities, as well as a diversity of activities. Whether it is hiking up Crowders Mountain, boating on Lake Norman, or museum-hopping around the city, there is something for everyone.

South End (©Ian Curcio)

What stops should be on everyone's "bucket list" when they come here?

As so many of the landmarks and sights are so well-known and don’t need to be highlighted, I always recommend exploring South End. It has so much variety to offer and to me, is a must.

What's the best tip for seeing the city like a local?

Take yourself to NoDa. Wonderful local business owners, outstanding music options, an abundance of food and drink options, and great street art. It is all there in NoDa.

Any Instagram-worthy street murals?

Neptune at the Nook Apartments in Plaza Midwood is both visually pleasing and has a wonderful statement behind it.

Favorite local restaurant for a special occasion?

McNinch House in Fourth Ward is my favorite when it comes to celebrating a special occasion. The setting, a Victorian-era home, combined with the service, makes for the perfect restaurant.

Fahrenheit (©Peter Taylor)

For a guest looking for a night out on the town, what do you suggest?

I am a fan of the arts, so taking in a Broadway show at the Belk Theater and then heading to Fahrenheit for a drink and the view would be the ideal evening.

Best places to take kids of all ages?

NASCAR Hall of Fame and the Whitewater Center are fun for anyone.